You can make a reservation through our website's Book Now page. Once we receive your request, we will confirm availability and send a reservation confirmation after the payment is processed.

Online reservations must be made a minimum of 8 hours in advance. We encourage booking early to secure availability, especially for weekends, peak dates, and special events.

We may be able to accommodate same-day bookings depending on availability. Please note that availability is not guaranteed, and payment must be completed in advance.

We require pickup and drop-off locations, date and time, number of passengers, contact information and the flight number for airport arrivals.

Yes, full payment is required at the time of booking to secure your reservation.

We accept major credit and debit cards to reserve your booking. Pyaments must be made at the time of booking.

Gratuities are included. If you wish to provide an additional tip to your driver, it is greatly appreciated but never expected.

Additional fees may apply for extended wait time beyond the 15-minute grace period, vehicle cleaning, damage, or applicable pet fees.

Cleaning and damage fees are assessed based on the cost and extent of the service required.

A late-night fee applies per vehicle for trips scheduled between 10:00 PM and 7:00 AM. The Equinox carries a $20 late-night fee, while the Suburban has a $30 late-night fee. A $30 holiday fee applies to both vehicles on major holidays; 4th of July, Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day.

We require 48 hour notice for Cancellations. If a cancellation is made less than 48 hours of the reservation a refund is no longer eligable. If a refund is eligible, a 20% processing fee will apply. Any remaning balance will be issued to the original form of payment. Customers who arrive more than 15 minutes late for their reservation will be considered a No-Show and will not be eligible for a refund.

Yes, changes are allowed based on availability. Changes may result in price adjustments.

We know plans don’t always go as expected. We’ll make every effort to accommodate last-minute changes, including rebooking your reservation to a new date when availability permits.

We monitor flight status to adjust pickup times whenever possible.

The MCO pickup location depends on the vehicle you selected. The Equinox will pick up at arrivals on level 2 outside of baggage claim. The Suburban will pickup inside MCO with Meet and Greet.

SFB and TPA will pick up at arrivals for both vehicles.

We monitor flight updates and adjust accordingly when possible.

The Equinox seats up to 4 passengers, and the Suburban seats up to 6 passengers.

Luggage capacity varies by vehicle. Please notify us in advance if you have excessive or oversized luggage.

Carseats and Booster seats are provided free of charge.

Pets are allowed with a non-refundable fee ($50 each way for small pets, $75 each way for large pets). All pets must travel in a carrier.

Yes, all vehicles are strictly non-smoking.

You will receive confirmation via email after the payment is processed.

Your driver will contact you prior to your pickup date. 

Please contact customer service 407-714-4968 or Yvette@Orlandootg.com as soon as there is a concern.